You may only exchange your item if you received the wrong size* or the item you received is faulty (must be properly wrapped & returned to us within 7 days of receiving your package). ​ Any damages incurred by the customer (stains, scratches, dents, etc.) will not be considered. ​ As a safety precaution, we no longer accept exchanges after a clothing item has been tried on.​ ​ *Not applicable to mystery boxes.

Refunds are only honored when you receive a defective item from us, that is still sealed within its original packaging. ​ If you pre-ordered an item from us and no longer wish to wait past the estimated time of delivery, you may switch your pre-ordered item to a different item that is on hand, or avail store credit for a future item; no refunds will be issued. ​ *If your parcel has been severely delayed or lost by the courier, strictly no refunds will be issued from us. We are not liable for any losses incurred by the courier; if you wish to have a refund, kindly contact the courier directly to file a complaint. ​ Only store credit will be issued from us for the inconvenience. ​ *Please check our "Shipping Info" page here ()for full information regarding shipping.

*If an item is open for pre-order, orders are accepted on a per batch basis only. ​ *Lead time is min. 1-3 weeks; please do not pre-order if you are not willing to wait! ​ Production + delivery times from our suppliers vary, so please be patient! ​ *Because of the lead time, 50% downpayment is required; we will notify you via DM once the item is on hand & the rest of the payment can be made. ​ *Shipped separately from any additional on hand items.

*If you would like to have your order delivered by a specific date, please leave ample time to process & prep your order, include delivery times, and anticipate delays - we do not accept rush orders and have no control over delivery times. *Our couriers are third-party entities - they are completely separate from The Good Gang. ​ *Once your order is shipped and you are provided a tracking number, we are not liable for any losses, damages, or delays - we can help you follow up, but it is no longer our responsibility. ​ *Our delivery times are estimates - please anticipate that there may be delays due to seasonal changes & unforeseen circumstances. ​ *Please check our "Shipping Info" page here ()for full information regarding shipping.